Custom Retail Software Development Services and Solutions

New tech. New demands. New rules. As your custom retail software development partner, *instinctools helps you stay ahead of the digital curve, grow your margins, and scale across channels with custom software solutions for brick-and-mortar, online, and hybrid model stores.

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We build software for every type of retailer in line with their business DNA

Our retail software development services are not cookie-cutter. At *instinctools, we design retail software solutions that’s built to meet your business where it stands, across every stage of growth and different business models.

Brick‑and‑mortar retailers

Our custom retail software keeps your physical store humming by linking siloed business systems, replacing outdated applications, and making every process connected and measurable.

  • POS systems
  • Inventory and stock synchronization
  • Staff management and reporting

Online-first brands

As a trusted retail software company, we develop custom solutions for digital-native brands that have outgrown off-the-rack applications and need systems that scale with them while also keeping shoppers happy from browsing to returns.

  • Custom ecommerce platforms
  • Checkout and payment integrations
  • Customer loyalty and personalization engines

Omnichannel retailers

For brands that run everything, everywhere, and at once, *instinctools’ software development team delivers unified commerce architectures that connect the dots across physical retail stores, ecommerce solutions, marketplaces, and 3PLs.

  • Consistent inventory across click‑and‑collect and in‑store
  • Unified customer profiles
  • Seamless shopping journeys

Retail franchises and multi‑location chains

From one location to hundreds, our scalable and secure custom retail software solutions work for headquarters and every store on the ground, enabling unified governance, yet giving each location the tools to serve local needs.

  • Centralized software governance
  • Multi‑store rollouts
  • Localized promotions and reporting

Marketplaces and resellers

Complex seller ecosystems require lean software solutions that keep every sale, listing, and customer interaction in sync and under control. That’s precisely the type of software our retail development team brings to life.

  • Multi‑vendor onboarding workflows
  • Integrated payment and commission logic
  • Product and order management across sellers

Retail startups and innovators

Our company gives retail sector disrupters a ready playground for blazing the trail, along with pre-made architectures, process frameworks, and capable tech hands to dry-run bold retail solutions faster than competitors.

  • Rapid prototyping
  • MVP development
  • Multi-agent AI architecture
Why *instinctools
Increase speed to market

01

Reduce development cost

02

Assure information security

03

Get high-quality software

04

Scale team up and down

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Full-span retail software development services for every channel, every touchpoint, every retail business

Your specialty is not designing and maintaining software – it’s ours. As a custom retail software company, *instinctools brings every tech chop your retail business might need, under one roof.

Consulting

If you’re not sure how to break ground with your next tech-driven retail project, run your idea by our retail software experts first. Our team lends a hand in strategizing your solution and delivers a realistic roadmap paired with tech architecture to get you there.

  • Omnichannel customer experience consulting
  • Software architecture design
  • Platform selection and buy-vs-build consulting
  • Data, analytics, and AI readiness audit
  • Integration and API strategy

Retail mobile app development

We build future-ready retail apps that easily link to the rest of your ecosystem and bring your business, retail experience, and inventory control beyond the store and the browser. Native or cross-platform, our mobile applications come with all the needed security, scalability, and AI capabilities.

  • Apps for customers
  • Apps for shop assistants
  • Apps for back-office workers

Retail web solution development

Keep up with customer demands for real-time availability and personalized customer service with our custom web applications. As your tech partner, we develop secure, API-first web platforms that seamlessly integrate with your existing systems.

  • Omnichannel web platforms
  • Customer account portals
  • Vendor and supplier portals

Datafication

As a retailer, you hold many of the right cards, including customer behavior, transactions, and inventory data, but this data is scattered across different places. Our data engineers enable you to see a fuller picture by collating data in cloud-based platforms, standardizing analytics, and designing data models to be reusable in multiple scenarios.

  • Data integration
  • Data preparation
  • Data management automation
  • Reusable data modeling
  • Cloud data platform design and management

Omnichannel integration

Bring your customer profiles, inventory, and other retail operations across online, in-store, and marketplaces under a single technology stack. Using APIs and unified data pipelines, *instinctools’ retail software development team creates connected architectures that put your decisions on the same page with your data.

  • Connecting new systems to legacy POS, ERP, and payment gateways
  • Unifying data from ecommerce, in-store transactions, and loyalty programs
  • API development for partners
  • Marketplace integrations

Retail software modernization

Following a fail-safe phased approach, our developers transform your aging retail systems into AI-ready, integration-friendly platforms that move at the speed of your customer demands and industry realities.

  • Platform architecture upgrade
  • Legacy system replatforming
  • Cloud migration and optimization
  • Data migration and validation

Risk and compliance management

Instinctools custom retail software solutions enable your company to adopt a best-practice process for Governance, Risk, and Compliance (GRC) management, whether that’s data privacy laws, environmental sustainability mandates, or anti-money laundering (AML) regulations. Our developers can either build a standalone platform or create a specialized module within your existing systems.

  • Unified GRC platforms for retail
  • Product compliance and safety validation modules
  • Supply chain due diligence and transparency solutions
  • Operational risk and loss prevention systems

Retail software maintenance and support

Let our dedicated software support team take care of your systems so you can spend more time ramping up your business, instead of babysitting your tech. We offer customizable SLAs to make sure your mission-critical software gets the right level of support at the right time.

  • Cloud infrastructure support
  • Software health checks
  • Software updates and patch management
  • 24/7 technical support

Tired of tech holding you back? Build software that lets you soar

Certified to the highest ISO standards

Run your stores at tech-company speed with our tailored retail software solutions

In the modern retail industry, a rotating roster of products and technologies demands retail software solutions that can keep pace with market forces. From-scratch or atop industry-leading platforms, *instinctools delivers retail software that makes your business more agile and ready for whatever the market throws at it.

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Custom POS software development

Ring up in-store sales, process BOPIS orders, and handle returns from any channel with our custom POS solutions that operate exactly how you need them to. No limited upgrade paths or manual reconciliation headaches.

  • Traditional and cloud-based POS terminals
  • Mobile POS for floor staff
  • Self-checkout kiosks
  • Omnichannel POS integration with ecommerce and inventory
  • Loyalty program integration at checkout

In-store digital experiences

Embed technology at the transactional moments of your in-store journey to improve customer satisfaction, provide a more enabling shopping experience, and boost conversions.

  • Interactive kiosks and self-service stations
  • Digital signage, smart displays, and interactive mirrors
  • RFID/NFC-enabled shelves and fitting rooms
  • Endless aisle systems for full catalog access in-store

Retail-focused CRM

Develop or customize a tailored-fit system that keeps every customer interaction personal, precise, and profitable. Our CRM consulting and development services help you streamline marketing, unify loyalty programs, and give your team actionable insights at the moment of engagement.

  • Omnichannel customer data and profiles
  • Loyalty program integration
  • Segmentation and predictive insights
  • Customer service dashboards

Inventory management systems

Counting inventory across multiple store locations can be a lot, especially when SKUs and barcodes don’t match. Whether fully tailored or powered with a custom front end, our inventory management software makes it easy to track all stock types, reconcile mismatched SKUs, and keep shelves stocked, at any scale.

  • Inventory tracking and real-time updates based on barcode or RFID scanning
  • Item and SKU management by variants, bundles, and mismatched codes
  • Supplier and purchase order management
  • Customer order management for in-store, BOPIS, and returns

Supply chain and retail logistics execution software

Instinctools’ supply chain solutions give store teams and headquarters visibility into inbound stocks, transfers, and replenishments, so the right products arrive at the right location, at the right time, and with no last-minute surprises.

  • Warehouse management systems (WMS) for automated stock handling and replenishment
  • Logistics and shipment tracking integrated with ERP
  • Demand forecasting and procurement optimization
  • Reverse logistics management

Workforce and store operations solutions

Equip your field leaders, associates, store managers, and HQ employees with the right tools to keep everyone in the loop of the assigned tasks. Our software helps you manage shifts, tasks, and store performance in real-time, with no spreadsheets and check-ins.

  • Staff scheduling and workforce management
  • Task management and operational workflows
  • Employee training and onboarding software

Begin your retail tech
transformation with *instinctools

Featured success stories

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Rewire your retail business model for agentic commerce

AI agents are changing the way your customers shop, so don’t get left behind. Our AI engineering team will help you integrate agentic AI into core functions by building custom AI tools that let you own the entire experience without the LLM vendor lock‑in.

Prepare for AI-native transactions

Design a purchase path that can integrate with AI chats and enable your customers to buy directly within smart agents. Our developers can hook your store up to popular AI search systems or develop checkout APIs for your own AI agents to ensure a seamless, AI-native end-to-end shopping experience.

Design for security

AI-driven commerce comes with unique selling opportunities, but also sets up retailers for serious fraud risks. Our developers build agent-authenticated interfaces that allow AI agents to browse your products on their own, with their identity verified.

Drive hyperpersonalization

Our retail software development team builds dedicated customer-context layers as always-available customer profiles for AI agents. We integrate secure APIs that allow AI agents and other AI systems to access and act on your loyalty and eligibility data for hyper-targeted marketing campaigns.

Enable agent-ready fulfillment orchestration

Gain an edge over competitors with a real-time booking engine that uses AI to negotiate real-time, custom delivery options right on the money for each customer. Because our fulfillment solutions are powered with modular APIs, you can easily plug in new carriers or delivery options without new buildups.

What our clients say
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Bonnet
Patrick Reich
Co-Founder & CEO

The expectations for the quality of the initial product were very high. I think *instinctools did a great job ensuring those expectations are met. We met the developers we were going to be working with and it quickly became apparent that they are very qualified and were able to deliver the vision that we had from our side for the product. They clearly told us what they were going to do, and if there were questions or problems along the way, they clarified them really quickly thanks to transparent communication.

CANet
Dimitri Popolov
Research Data and Systems Manager

We had a tight delivery deadline and *instinctools has been able to find another developer and assign him to our project from one day to another. And we’ve been able to successfully deliver this project. When the partner is good, things are just getting done. And that was the case with *instinctools.

Helvar
Matti Vesterinen
Solution Development Manager

The quality has been good. It’s been on the expected level: things come on time, we have a good visibility on the things that *instinctools developers are doing and performing for us, communication is good. Wherever we see that we need some more exra resources, we have found *instinctools to be a good partner in helping us out on those areas.

SpecTec
Tim Rosenberger
Director, Global R&D

I’ve been impressed by the available skillset, the flexibility to ramp up resources quickly, and the scalability to extend development teams on short notice. I look forward to continue collaboration with *instinctools and their contribution to our projects.

Lition
Richard Lohwasser
Co-Founder & CEO

People at *instinctools are quite tech heads, which I like. They have used very advanced libraries, advanced techniques, advanced coding paradigms. So the advantage is that we get reusable code, that we get well-testable code, we get well-maintained code.

IPwe
Dr. Jonas Block
Product Owner

The *instinctools team exhibits the flexibility and professionality required for young companies. You can rely on their tested structures and processes that integrate nicely with your internal workflows. Being able to grow your team quickly with experienced professionals that start delivering value immediately and without a long interview process is a huge help. And personally, you will be working with a team of kind and interesting people.

SpexAI
Nadine Walther
Co-Founder & CEO

The team is dependable when it comes to managing time and finances, consistently staying within the designated budget. We’re pleased with *instinctools. Their business analysts are exceptional. They serve as the spokespeople between technology and business, representing both sides effectively.

Deif
Jeanine Shepstone
Senior Technical Writer

Instinctools is good at understanding the technical issues – once an issue is outlined, they do not need repeated explanation. They also do not simply accept a proposed solution, but they think about it and propose a better solution. I was really impressed by the custom interface they built for us – we outlined the requirements, and they implemented them in a user-friendly way that makes the interface a pleasure to use.

Sebastian Belle
VP of Engineering

Instinctools does deliver on time and budget. The company proactively asks how they can support our efforts and provide ideas how to help us with very good candidates with expertise that either we requested or that instinctools identified to be missing.

Alisa Delikatna
COO

The team demonstrated effective project management, timely delivery, and responsiveness to our needs. They established open communication to facilitate ongoing dialogue and held regular sprint meetings to keep stakeholders informed and engaged throughout the development process.

Detlef Ragnitz
Detlef Ragnitz
Engineering Director

Instinctools delivered everything on time and was very flexible towards changes in scope during the project work. The team was easy to work with and had a quick response time.

Gear up for the future of retail with our advanced tech capabilities

Call in our retail software development company to pilot and scale bold, quick-win ideas into durable systems that reinvent customer experience and propel your business forward.

Intelligent virtual assistants

Our artificial intelligence developers build AI that works as hard as your retail team, whether that’s customer support or demand forecasting. We lay an agile gen AI architecture at the core of our intelligent solutions so you can easily switch between LLMs.

Ambient AI

Design a store that thinks ahead. By blending real-time computer vision with edge computing, our ambient AI solutions power frictionless just-walk-out stores, update inventory the moment a shelf thins, and pitch in with personalized assistance right after your customers pause.

Immersive retail

Enable your customers to engage with your products in unexpected ways, through smart mirrors, interactive displays, AR/VR setups, and other phygital experiences, which our team professionally designs for retail brands.

AI-enabled analytics

We build advanced analytics solutions for both latency-sensitive and batch processing tasks. Our team also connects new AI analytics tools with legacy inventory or POS systems, so that the analysis stays accurate and insight-heavy.

IoT device data
processing

Our IoT solutions gather and process sensor, beacon, and device-level data in real time, both on the edge and in the cloud. By connecting smart shelves, wearable tech, and in-store sensors, we help you read between the lines of customer behavior, inventory, and retail operations overall.

Computer vision

Leveraging object detection, image segmentation, and deep learning models, our computer vision systems capture thousands of data points in real-time, powering in-cart AI, cashierless stores, inventory management, loss prevention, and other business use cases.

Awards and recognition

The retail tech partner you can count on

We combine 25+ years of technical expertise with digital muscle to help your company outdeliver competitors, wow customers, and pump up the bottom line.

Deep retail industry focus

Retail development services are one of the core specialties at *instinctools, honed since 2000. Over the years, we’ve helped over 30 retail companies turn interactions into confident purchases, and we’re ready to replicate that success for your company, too.

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Full-stack software and system integration expertise

We understand that retail tech stacks come in all forms and shapes, and we have the tools, skills, and hands-on expertise to adapt to the unique needs of your system. Our team works with all major retail technologies to make sure your front-end, back-end, and cloud can communicate effectively.

Future-ready architecture

When we build software for you, there are four principles that we keep in mind: API-first, cloud-native, AI-ready, and data-centric. By checking these four boxes, we make sure that your software can shapeshift and jump on new opportunities as your business grows.

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AI governance

Our AI retail software solutions are built within a proprietary governance framework that draws on the AI governance benchmarks outlined in the EU AI Act, ISO 42001, NIST AI RMF, ISO/IEC 23894, GDPR, and SOC 2.

FAQ

What types of custom retail software solutions do you develop?

Instinctools covers the entire spectrum of software development for retail, including those designed for physical, online, and hybrid model retailers. Our team develops both fully custom and platform-based solutions, such as point-of-sale systems, inventory management tools, customer relationship management systems, and in-store digital experiences. We also have a proven track record in delivering agentic commerce solutions, intelligent virtual assistants, image recognition systems, and other cutting-edge AI-powered retail innovations.

How can custom retail software improve my store operations?

Designed exclusively for your retail business, custom software solutions play well with the rest of your commerce tech ecosystem, which means that no data, whether that’s inventory, payments, customer information, or fulfillment, will remain siloed. One custom, end-to-end retail system can also replace 5 to 6 costly subscriptions and prepare you for the AI future thanks to an owned data architecture and API-first design.

Do you integrate retail software with existing POS, ERP, or CRM systems?

Instinctools uses API-based integrations and modular connectors to ensure real-time data synchronization between new retail solutions and existing POS, ERP, CRM, and the rest of your tech ecosystem.

Can you develop omnichannel retail solutions that connect online and in-store experiences?

We develop all kinds of omnichannel solutions for the retail industry, with unified customer data, real-time inventory management, cross-channel loyalty support, and other connective-tissue features that integrate your brick-and-mortar stores with digital touchpoints.

What is the typical timeline for a custom retail software development project?

On average, it takes us 2-3 weeks to deliver a product prototype. The timeline for a full-fledged solution can vary based on the complexity of your project. We integrate AI and automation across the software development lifecycle (SDLC), so we’re able to accelerate delivery and reduce development time by up to 50%.

How do you ensure data security and compliance in retail software?

Instinctools is certified according to ISO 270001, which means we follow internationally recognized practices for handling sensitive data. Our custom retail software development company implements such measures as end-to-end encryption (TLS, AES-256), RBAC, multi-factor authentication, and other safeguards mandated by industry standards and regulations like GDPR, PCI DSS, the EU AI Act, and more.

Do you offer post-launch support and maintenance for retail software?

For all the retail software solutions our team delivers, *instinctools offers end-to-end post-launch support and maintenance, including monitoring, troubleshooting, performance optimization, and updates. We work according to defined SLAs, with agreed response times and support levels.

What technologies or platforms do you use for retail software development?

At *instinctools, the retail technology stack is flexible, so we can select the one that stacks up for the unique business processes and tech limitations of your business. Our developers are well-versed in all major backend and frontend technologies, cloud platforms, databases, and AI frameworks. We also work with all major ecommerce platforms, such as Shopify, Magento, and Salesforce, and third-party tools like PayPal, Stripe, and others.

Can you help modernize or replace legacy retail systems?

Our team can perform modernization projects of any complexity and scale, from re-platforming old ERP systems to migrating monolithic systems to modular and cloud-native platforms. We follow a phased approach for any migration project to make sure no data is lost, and your business can function with no disruption, even during the modernization.

Anna Vasilevskaya
Anna Vasilevskaya Account Executive

Get in touch

Drop us a line about your project at contact@instinctools.com or via the contact form below, and we will contact you soon.