Application Support and Maintenance Services
We provide startups, mid-size companies, and enterprises with end-to-end application support and maintenance to ensure business resilience and continuous growth under any circumstances.
Keep your software up and running.
With *instinctools’ 25+ years of experience in crafting sleek software and taking care of its upkeep, you can rest assured that your IT infrastructure is in capable hands.
Instinctools enhances your website’s performance and helps your business deliver a fast, secure, and seamless online experience.
Our website support and maintenance services cover:
Your customer relationship management system should stay flawless and up-to-date to bolster your business development teams’ efforts.
Our CRM IT maintenance services incorporate:
Neglecting the proper upkeep of ERP software can result in unexpected breakdowns, system outages, and data loss, disrupting your business operations and leading to financial damage. Prioritize regular monitoring of your ERP to make sure it operates like clockwork.
Our ERP maintenance services include:
As your tech partner, *instinctools ensures your app will remain solid and secure under any conditions.
Our application support and maintenance offering encompasses:
If you make use of any ready-made products or platforms, yet encounter difficulties in managing them, we’re dedicated to optimizing your solutions to their fullest potential.
Our product and platform maintenance services incorporate:
At *instinctools, we keep tabs on your AI solutions to spot and address any possible issues before they play havoc with your business. With our ML team by your side, you’ll enjoy the peace of mind that comes with knowing your model is performant, secure, and always on top of its game.
Don’t let maintenance issues drain your budget.
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Instinctools’ team helps you uncover which maintenance and support strategy will fit in with your business requirements and limitations. There are four types of collaboration we provide.
By nipping the issues in the bud, *instinctools’ developers minimize the risk of software deterioration. As part of our preventive maintenance services, we proactively anticipate software aging and provide frontline practices to enable your software longevity.
Our experience reveals that compared to reactive application maintenance services, the preventive approach costs 15–20% less in the long run and ensures 10–15% increase in the software uptime while minimizing the possibility of security threats caused by outages.
Once your software is running smoothly, we focus on enhancing its operation. For instance, we can perform stress tests before the holiday season to ensure your web app will handle spikes in customers and will be able to retain a high level of user experience despite the extreme workload.
To lighten your dev team’s load, we conduct a code review. It might be worth rewriting and optimizing it according to current standards to make its maintenance more convenient and cost-effective.
With this option, we address any technical problems that have already occurred. Reactive troubleshooting may suffice for minor issues or one-time incidents. This approach does not require substantial upfront investment and necessitates minimal planning.
In the dynamic world of software solutions, it is essential to adjust to any changes within the environment where the software operates. These changes can be driven by your organization’s decisions, such as implementing new corporate policies, incorporating a brand-new payment option, switching to a new cloud provider, or installing new hardware.
Alternatively, they can be caused by conditions outside your control, such as new requirements introduced by GDPR, PCI DSS, NYDFS, and other regulations. Either way, our adaptive support and maintenance services aim at keeping your application resilient to any sudden fluctuations and ensuring its optimal performance.
Wondering which type of collaboration suits your business needs better?
Grow your business while we take care of technicalities.
The expectations for the quality of the initial product were very high. I think *instinctools did a great job ensuring those expectations are met. We met the developers we were going to be working with and it quickly became apparent that they are very qualified and were able to deliver the vision that we had from our side for the product. They clearly told us what they were going to do, and if there were questions or problems along the way, they clarified them really quickly thanks to transparent communication.
We had a tight delivery deadline and *instinctools has been able to find another developer and assign him to our project from one day to another. And we’ve been able to successfully deliver this project. When the partner is good, things are just getting done. And that was the case with *instinctools.
The quality has been good. It’s been on the expected level: things come on time, we have a good visibility on the things that *instinctools developers are doing and performing for us, communication is good. Wherever we see that we need some more exra resources, we have found *instinctools to be a good partner in helping us out on those areas.
I’ve been impressed by the available skillset, the flexibility to ramp up resources quickly, and the scalability to extend development teams on short notice. I look forward to continue collaboration with *instinctools and their contribution to our projects.
People at *instinctools are quite tech heads, which I like. They have used very advanced libraries, advanced techniques, advanced coding paradigms. So the advantage is that we get reusable code, that we get well-testable code, we get well-maintained code.
The *instinctools team exhibits the flexibility and professionality required for young companies. You can rely on their tested structures and processes that integrate nicely with your internal workflows. Being able to grow your team quickly with experienced professionals that start delivering value immediately and without a long interview process is a huge help. And personally, you will be working with a team of kind and interesting people.
The team is dependable when it comes to managing time and finances, consistently staying within the designated budget. We’re pleased with *instinctools. Their business analysts are exceptional. They serve as the spokespeople between technology and business, representing both sides effectively.
Instinctools is good at understanding the technical issues – once an issue is outlined, they do not need repeated explanation. They also do not simply accept a proposed solution, but they think about it and propose a better solution. I was really impressed by the custom interface they built for us – we outlined the requirements, and they implemented them in a user-friendly way that makes the interface a pleasure to use.
Instinctools does deliver on time and budget. The company proactively asks how they can support our efforts and provide ideas how to help us with very good candidates with expertise that either we requested or that instinctools identified to be missing.
To deliver efficient IT maintenance services that won’t cost you a fortune, we provide professionals of different seniority levels.
At this stage, middle-level specialists who have access to all monitoring systems deal with 20% of more serious issues.
By adopting a multi-tiered approach to application support and maintenance, you won’t need to hire a squad of costly engineers. The majority of issues can be resolved at the first level, with significantly less effort and expenditures required.
As a software maintenance company, *instinctools understands the struggles that come with maintaining and supporting your software applications day in and day out. That’s why, we offer help and guidance, becoming your problem manager, who analyzes the flow of all incidents and monitors the percentage of problems at different levels.
With our keen eye, we identify any distortions and quickly categorize incidents, uncovering what drains your team’s capacity and optimizing workflow. This role caters specifically to mid-size and large enterprises with full-time engineering teams handling hundreds of hours of application support and maintenance.
Hire a support team to ensure your software runs like clockwork.
If your solution has undergone software modernization or other significant changes, SLA also needs to be upgraded in line with the current solution. We check if your previous agreement is realistic, enforceable, and fair under new conditions and suggest changes, if necessary. If you continuously cooperate with us for support and maintenance services, the *instinctools team regularly reviews the SLAs and adjusts them to the relevant solution.
Focus on the business while we take care of your tech routine.
Instinctools’ team is well-versed in employing a strategic approach to software maintenance services. Our experts follow a rigorous four-step workflow that guarantees exceptional results.
We discuss the type of support and maintenance services, performance requirements for your solution, support hours, maintenance and support KPIs, etc., to reflect them in the service level agreement.
Depending on the type of application maintenance services you choose, we identify weak points and determine how to strengthen them, fix bugs, resolve non-standard technical issues, update your solution, and implement new features.
We conduct a thorough pre-support audit and carefully curate a knowledge base tailored to your unique needs. This allows us to provide you with only the most efficient changes that will keep your software performing at its best, all while minimizing any potential downtime or disruptions.
Let’s discuss your software maintenance needs.
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FAQ
Application support and maintenance services imply one-time, on-demand, or ongoing expert guidance and support to ensure your software is stable, secure, updated, as well as meets regulatory requirements and end-user expectations. Depending on your business needs, these services can be reactive, adaptive, perfective, or predictive.
Application support aims at establishing robust yet flexible operational processes that run smoothly and don't require your involvement so that you can focus on your business. We handle troubleshooting, adapt your application to expected or abrupt changes, and optimize your solution to ensure it remains stable under any conditions.
Application maintenance services reduce system downtime, enhance security, and boost performance. This contributes to delivering a superior user experience and gaining users’ loyalty.
For application support to be running like a well-oiled machine, it needs to be properly managed. From managing service requests and incidents to maintaining detailed issue documentation, planning infrastructure maintenance activities, tracking KPIs, and coordinating a support team, application support management gets it all covered.
