How a conversational, UI-driven multi-agent system helped a global insurance aggregator cut partner onboarding from 3-6 months to 2 weeks, enable multilingual self-service for carriers and brokers, and keep quality high at optimal cost through governed model selection.
Industry:
Fintech
Multi-agent AI
Enterprise Automation
Our client, a global insurance aggregator, scales by adding new partners (carriers, MGAs, regional brokers) across dozens of countries. Each partner comes with different APIs, schemas, languages (including non-Latin scripts and right-to-left layouts), and regulatory constraints.
Historically, onboarding a single partner took 3-6 months of cross-functional effort: clarifying requirements, interpreting sparse and heterogeneous documents, writing adapter code, preparing test data, iterating through compliance checks. Multiplied by hundreds of partners, the cost ballooned and timelines stretched.
The client needed to:
Instinctools’ dedicated AI team took on creating a faster and smoother partner onboarding workflow.
We delivered a production-ready, UI-first, multi-agent system that turns partner inputs (documents, answers, samples) into working adapters and automated tests, finishing with a GitHub pull request. The solution combines a structured AI adoption process, an orchestration pipeline that thinks before it codes, and model governance from our AI Center of Excellence.
To de-risk the initiative and align on outcomes, we started with the AI adoption workshop. Within it, our team:
Conducted business discovery, mapping the core flows (Quote → Bind → Endorsement → Cancellation → Claims/FNOL), the country-specific nuances, and the compliance checkpoints;
Identified process bottlenecks and time sinks, including document triage, field mapping, eligibility rules, error semantics, and under-specified specifications;
Defined clear success criteria and guardrails with a target of ~2 weeks per partner, compile-clean builds, minimum test-coverage thresholds, and audit-ready artifacts;
Produced solution blueprint around a three-phase agentic pipeline (Analyze → Plan → Generate) with human-in-the-loop validation.
Before designing the agentic pipeline, our AI engineers tested multiple LLMs using reverse-engineered samples from existing API adapters to see which fits the client’s needs best. Among GPT, Gemini, Grok, and Anthropic (Opus and Sonnet), Claude Opus 4.1 delivered the most stable and production-ready output, especially when guided by structured prompts and incremental checkpoints.
Agents don’t jump to code. They analyze inputs, plan the work with acceptance checks, then generate code and tests, looping until the build is clean.
Each adapter runs through a 13-step playbook where every output becomes the next input, while the agent distills patterns from the prior implementations into a consolidated guide for what to build. A short intake questionnaire captures the business rules the docs miss, and we seed the workspace with curated reference repos so the agent can “look up” proven approaches.
With an agentic approach, a large endpoint is typically completed in 2-3 hours for roughly $50-100 of model spend.
Every step is pinned to hard checks, such as unit, contract (schema), and integration tests, a compile-fix loop, and smoke/HTTP probes that prove the service actually runs. Humans step in only at high-leverage moments, dedicating, on average, up to 20 minutes to polishing the output.
Under the hood, we trace prompts, tool calls, inputs/outputs, latencies, and token spend with Langfuse. That observability makes audits boring in the best way: each decision and artifact is tied to a PR with change logs and test evidence, ready for reviewers and regulators.
Following our AI in SDLC practices, we’ve also baked drift controls into prompts (“out of scope” rules), keeping models focused on what’s required and nothing more. And when something slips, those traces collapse time-to-root-cause from hours to minutes, so the next run captures the fix by design.
For AI-powered onboarding to be safe and sound, we had to ensure compliance with a plethora of security policies by design:
To check all the boxes, our team zeroed in on:
Once the agentic approach proved consistent across 10 API adapters, our AI team wrapped the workflow in a simple web UI.
Human expertise still guides quality and regulatory soundness. The agent automates the mechanical steps, delivering a compile-clean adapter with unit tests and CI checks, which used to consume months of execution time.
At the end of each step of the workflow, a developer reviews the output before the model proceeds. Such application of human judgment where it matters most makes the agentic onboarding approach predictable and trustworthy, not a “black box”.
| Stage | Automated by agents | Human touch |
| Partner intake and registration | Self-service sign-up, chat onboarding in any language, guided file upload | Provide access keys if required |
| Documentation ingestion | Parses PDFs/Postman collections, extracts relevant sections per step/endpoint | Upload docs, remove obviously irrelevant pages if flagged |
| Contract and reference analysis | Builds reports on aggregator API contract; mines patterns from prior adapters | Launch a quick sanity check for hallucinations on big reports |
| Implementation plan | Scans repo, identifies existing services/DTOs, proposes what to add/change | Approve/adjust plan if edge cases |
| Code generation (per endpoint) | Generates services/DTOs/mappers/tests aligned to contract | –– |
| Build and self-fix loop | Compiles project, iterates on compile errors until green, starts app | –– |
| Smoke checks and PR | Optional HTTP smoke tests, opens a GitHub PR with artifacts | Review PR, merge |
| Orchestration and audit | One-click run from UI, step-by-step logs/metrics (LangFuse) | Monitor runs, rerun if a step stalls |
| Compliance and escalation | Routes ambiguity/questions via chat, escalates to legal/SME when needed | Answer a short checklist (e.g., coverage limits, exclusions, etc.) |
The quality of *instinctools’ developers and their good communication are impressive. Instinctools delivers on time. The team’s communication is always good, and when there’s a problem, they try to solve it ASAP.
With the hard parts of partner onboarding automated and a model strategy that evolves with the market, the platform can expand faster into new countries and niches. As the library of reference adapters grows, each subsequent integration benefits from pattern reuse, shrinking effort even further.
