How a company increased turnover by 9% by implementing BI and reducing the lost-sales rate.
Industry:
Retail, Manufacturing
Our client is a famous European retail company providing vending machines under various cooperation models, including selling, leasing, and more. As their business grew, they needed to increase their technological capabilities to make decisions faster, based on qualified data, and work even more effectively.
Our client’s existing solution didn’t meet these scalability and business efficiency requirements. Having more than 1000 vending machines operating across 50+ cities, they didn’t have a single point of truth and qualitative data for analysis, forecasting, and decision-making.
They needed their core units to be “on the same page” and wanted:
The current corporate solution needed significant functional improvements and technical gain as the client was committed to growing and scaling to new markets in Europe and United States. That’s why they addressed *instinctools for augmented technical expertise in business analysis, consulting, and business intelligence software development.
No project starts without clearly defined terms of reference. To define them, we began by asking the right questions and answering the client’s questions.
After reaching a mutual understanding of problem definition, current system infrastructure analysis, processes evaluation, and project goals, we started to design and build solution architecture and prepare necessary documents for successful project implementation within the discussed timeline.
Our data engineers organized proper ETL processes to connect data from corporate data sources (CRM, ERP, Excel files, and others) to a newly built data warehouse.
Even before the warehouse storage was fully organized with all company data, we crafted the first reports and dashboards based on newly gained data. Our client got the opportunity to evaluate the benefits of data visualization two weeks after the project started.
Receiving the feedback from dashboards’ actual users, we made timely and high-quality changes at the development stage.
Faster delivery and better development
High-quality changes based on the usage feedback
Continuous improvement
The core of delivering a quality product is understanding its users and their needs. The final step of our project was the review and BI software access distribution across the company according to its designated users.
More importantly, the established relationships between our development team, product stakeholders, and decision-makers allowed us to promptly react to the feedback and upcoming issues, making high-end improvements to the system.
We never completely realized that we have so much data that we do not use in our work. 90% of our decisions were made on only hardly half of all data we have. Thanks to business intelligence capabilities and *instinctools’ hands-on approach to delivering the solution, we are now more confident in making data-driven decisions and far more reactive to uprising issues. All we needed and even more was implemented by a very initiative and tech-savvy dedicated team of professionals.
A user-friendly BI system allows configuring the necessary filters for data groups, defining data ranges, and displaying them on dashboards.
The dashboards and datasets analytics can be scaled to be used in other units, e.g., Marketing, Accounting, Administration, and Operations.
Business intelligence software is accessible via mobile, web, tablet, and desktop devices.
The expertise employed in this project can be applied to similar projects in retail, hospitality, sharing economy fields, and others.
