Support
At *instinctools we count on longterm business relationship with our customers and offer ongoing maintenance and support after an application has been developed and implemented.
Why customers decided for *instinctools' support:
- 24/7 availability
- IFOS – Project Management and Support Extranet
- Nearshoring
- Target group oriented education
- Flexibility in support and maintenance
Our customers have 24/7 access to our communication platform IFOS and professional support provided by our maintenance team. IFOS proved to be a powerful tool during project implementation because it allows the customer to track all tasks and activities. But also after going live, IFOS can serve well to support the maintenance activities and we offer our customers to address all their questions through it in order to get fast and professional response.
User specific training on new software solutions ensures efficient deployment for the company.
Support and Maintenance are individually arranged with our customers according to their needs. In this way a stable and smooth daily operation of their applications can be ensured.
Burda Case Study
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