Documentation Standards and Certification Support

Increasing influence of international standardization on companies of all sizes (e.g. product liability, process standardization, Basel II, ISO) requires organization-wide deployment of corporate standards. In order to achieve fast and effective comprehension of standards and rollout through multiple outputs, reuse of Guidelines, Policy and Procedure content throughout an organization has to be maximized. Standardization of policy, procedure content and corporate standards has to be ensured through every document or online information published.

DITAworks has all the advantages of the single sourcing technology and provides with the following benefits:

• guidelines, policy and procedure content can be reused throughout an organization.
• content can be distributed on demand to a range of platforms, ensuring that content is always up to date and published as quickly as possible.
• personalized content can be provided on a need-to-know basis.
• content can easily be found and implemented when required. Extended usage of metadata helps interested persons to find relevant Guidelines, Policy and Procedures easily.
• standard-compliant content can be created without in-depth knowledge about standards and technology. Junior editors can work with already existing standard-compliant content while experienced editors can direct the compliant content effectively though the organization.

DITAworks helps to meet the requirements of such certificates as ISO, SEI, CMM:

• single storage place of process descriptions required for certification
• design and formatting of the content according to the certification requirements
• actualisation and notification is done in the proper way and proper time

See also:

• Technical and Product Documentation
• Software Manual, Online Help
• Training and e-Learning