Software Manuals and Online Help

Creating Software Manuals and providing users with Online Help facilities is an important part of services today. In order to be effective, the whole process of creation and further maintenance of such materials has to be well-defined and consistent.

[go:xDoc] understands Software Manuals as a specific type of technical documentation and provides all required tools for working with them. A set of standard benefits of [go:xDoc] provides a synergy between Software Manuals, Online Help and User Support Processes. Once documentation content is created in the central GateOne documentation library, [go:xDoc] provides with a possibility to publish the content in forms of print-optimized software manuals, on-line help content pages and other documentation formats.

Additional value to documentation support processes can easily be generated by special GateOne modules such as GateOne intranet and support portal:

• user support requests can be managed according to a company’s customized processes based on GateOne process engine
• feedback function can be provided to users’ comments on manuals and help files
• content of already answered users’ questions and support requests can be reused in FAQ section
• “tell-a-friend” function can be implemented in order to forward selected information to other users